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My fiancee and I just bought our first home. Being first time home buyers, we were naive in the ways of real estate. We started out with a different agent who we thought was doing an okay job of helping us. But then we met Carl, and realized that the first agent was not looking out for our best interests! The first agent:
1) in three of four viewings, showed us his own listings
-- he just wanted double-commission
2) didn't provide any commentary on the houses we viewed
-- a yes-man who talked up any feature we liked
3) always seemed too busy with more important clients
4) was eager to write offers, and didn't try to talk us out of paying too much

In contrast, when we switched to Carl things got a LOT better. Carl:
1) helped us target properties that were more suitable for our situation
2) pointed out every flaw he could see that would cost us more money to fix
3) always had time for us
4) helped us find a great deal
-- we got a sturdy home for less than the list price
-- Carl and the listing agent even took a hit on commission to help us make the deal happen

Carl genuinely wants to help people, and he works very hard for his clients. Thank you very much Carl!